Hackthon — Return, Refund and Order Issue Policy

Change-of-Mind Returns

Please review your product selection, specifications and order details carefully before placing an order. Our supplier does not accept routine returns for change of mind, so please contact us if you have any questions before purchasing.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from the product you ordered, contact Hackthon as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photos or a video where appropriate. Our team will review the complaint and explain the available resolution.

The absence of a supplier return option does not remove any rights or remedies available to customers under applicable law.

Refunds and Other Resolutions

Each complaint will be reviewed based on the circumstances, the product supplied and applicable legal requirements. Where a refund, replacement or other remedy is required or agreed, we will explain the process and expected timeframe.

For Cash on Delivery orders, our support team will confirm the appropriate refund method before processing an approved refund.

Order Cancellation

Please contact us promptly if you wish to cancel an order. Once an order has been dispatched by our supplier, cancellation may no longer be possible. This does not affect any rights available to customers under applicable law.

Contact Us

For assistance with an order, please use the contact details listed on the Hackthon Contact page. Include your order number so we can identify your purchase and help you.